Could not create a system user connection to Oracle BI Server during start-up.
Please check the error message and try again
Step 1 : Refresh GUID
a)Check if any error message regarding GUID
mismatch is seen in the sawlogn located in
C:\OBI11g\instances\instance3\diagnostics\logs\OracleBIPresentationServicesComponent\coreapplication_obips1
folder
If yes follow these steps to refresh GUID as documented in Oracle
Fusion Middleware Administrator's Guide.
Refresh the User GUIDs
1.
Open the NQSConfig.INI file for editing. For more information, see "Where are
Configuration Files Located?" in Oracle Fusion Middleware System Administrator's
Guide for Oracle Business Intelligence Enterprise Edition.
2. Locate the
setting FMW_UPDATE_ROLE_AND_USER_REF_GUIDS = NO and change its value to
YES.
3. Modify the instanceconfig.xml file to instruct Oracle BI Presentation
Server to refresh GUIDs on restart. Edit the file to add the last line in the
following instruction.
<ps:Catalog
xmlns:ps="oracle.bi.presentation.services/config/v1.1">
<ps:UpgradeAndExit>false</ps:UpgradeAndExit>
<ps:UpdateAccountGUIDs>UpdateAndExit<ps:UpdateAccountGUIDs>
4.
From a terminal window, stop and restart the managed processes using the opmnctl
parameters stopall and startall. You can use the parameter status to verify
process status throughout.
The following components are involved: Oracle BI
Presentation Server, Oracle BI Server, Oracle BI Scheduler, Oracle BI Cluster
Controller, and Oracle BI JavaHost.
5. Edit the NQSConfig.INI file to reset
the FMW_UPDATE_ROLE_AND_USER_REF_GUIDS = YES to NO and restart the Oracle BI
Servers.
6. Remove, set to none, or comment out the line (see UpgradeAndExit
in the following example) added to the instanceconfig.xml file (that instructs
Oracle BI Presentation Server to refresh GUIDs on restart).
<ps:Catalog xmlns:ps="oracle.bi.presentation.services/config/v1.1">
<ps:UpgradeAndExit>false</ps:UpgradeAndExit>
<ps:UpdateAccountGUIDs>none</ps:UpdateAccountGUIDs>
7. Restart
the Presentation Server for the instanceconfig.xml file that was updated.
8. Make sure Oracle WebLogic Server and the system components are also running, if
they are not running, restart them.
b) Relogin as the problematic user to
verify if you still see the “Unable to Sign In” error
Step 2 : Delete
user from rpd if present
a)Launch admin tool and open rpd in OFFLINE
Mode
b)Click Manage > Identity > Users tab to verify if you see this
user present
Note : Normally you will only see list of users when you open
rpd in ONLINE mode. Unless
the users were created manually in rpd, no users
should be visible in OFFLINE mode
c)If the user is present, delete this user
entry from rpd
d)save rpd and deploy this changed rpd using EM
e)restart
OBI Server component
f)relogin as the problematic user to see if you still
see “Unable to Sign In” error
Step 3 : Delete the cacheduserinfo file
from webcatalog
If Step1 and Step2 does not work, then do the
following
Note : In the example below, catalog name is SampleApp and the user
who gets “invalid Login” error is Administrator user.
a)Take a backup of
your webcatalog
b)Navigate to
C:\OBIEE11G\instances\instance2\bifoundation\OracleBIPresentationServicesComponent\coreapplication_obips1\catalog\SampleApp\root\users\Administrator\_prefs
c)Delete
the files name cacheduserinfo and cacheduserinfo.atr
d)Launch OBIEE 11.1.1.3
and test by logging in as the specific user.
Hope this help's
Thanks,
Satya